Black Hills Energy has received reports from customers of attempted scam calls where the customer is told their bill is delinquent and service will be disconnected. We urge customers with concerns about the identity of someone claiming to represent the company to call Black Hills Energy at 1-888-890-5554 to verify employment. Calling local law enforcement is also an option.

The scammers are using several telephone numbers and using technology that disguises their number and may even mimic a Black Hills Energy. They may be calling customers several times hoping someone will answer the phone and may ask for the home address of the customer.

Cautionary tips

Don’t give in to a high-pressure call seeking personal information – if someone calls claiming to represent your local utility and they demand immediate payment or personal information, hang up and call the customer service number on your utility bill: 888-890-5554.

To verify whether an employee was dispatched to your location, call your utility using the number on your bill or the company’s website (888-890-5554). Black Hills Energy employees wear shirts with a Black Hills Energy logo, carry a company-issued photo ID and drive logoed vehicles.

(0) comments

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
PLEASE TURN OFF YOUR CAPS LOCK.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.